L&D Series: Designing Thinking for L&D - PwC's Marketplace

L&D Series: Designing Thinking for L&D

L&D Series: Designing Thinking for L&D

L&D Series: Designing Thinking for L&D

L&D Series: Designing Thinking for L&D

In brief

Design Thinking is an innovation methodology that builds solutions for problems, with users’ needs in mind.

L&D professionals are often said to be too "textbook" in the solutions that are proposed to the business. Design thinking offers not just a fresh, innovative approach to do this, but more importantly, it focuses on the end users' needs in mind; involving the users during the design of the solution. It combines existing knowledge, new human-centered insights, and a process of trying things out quickly and dealing with ambiguity. Ultimately, solutions are tested rapidly with real people in the real world. By the end of this programme, participants will be equipped with new tools and processes and a mindset that is comfortable with ambiguity, rapid experimentation and co-creation within teams.

Note: pricing is customised, contact us for more information.

2 days                   Classroom/virtual


Target audience

L&D professionals who are seeking creative ways to solve problems.



By the end of the course, participants will be able to:

  • Understand business users’ needs
  • Build learning solutions based on those needs with users inputs
  • Understand the Design Thinking process and its mindset
  • Use Design Thinking to explore new ideas and experiences
  • Apply Design Thinking to a problem



Participants will be able to use and apply a structured approach to find the right problems to solve, design and deliver products/services/experiences that are not only memorable but also meaningful.



  • Welcome & introductions
  • What is Design Thinking
  • Problem statement
  • Empathise
  • Define
  • Ideate
  • Prototyping
  • Test
  • Applying Design Thinking to a learning & development problem

Professional associations recognising PwC CPE points

Not applicable


HRDF claimable

Not applicable


Available in



How It Works?

Other products people are interested in


Quick Register

(e.g. Tan / Sri/ Datuk/ Mr /Mrs / Ms etc)