Understand how and where to improve processes. Plus, provide key elements of how to facilitate a process improvement workshop.

Note: pricing is customised, contact us for more information.

2 days                   Classroom/virtual

Target audience

• Functional leads
• Operations managers

Objectives

• What is process improvement?
• How to identify inefficiencies?
• How to facilitate a process improvement workshop?
• What else do you need to do to 'make change stick'?

Outcome

Operational Excellence - It's our responsibility to look for better ways to execute tasks within our jobs but also to improve the way we interact with our customers. This full day course focuses on what inefficiencies to look for, how to identify them and how to facilitate a workshop to remap the way of working.

Agenda

Clear understanding of how to map processes, how to identify inefficiencies, and initial training on how to run a process workshop.

Professional associations recognising PwC CPE points

Not applicable

HRDF claimable

Not applicable

Available in

Malaysia